Author Topic: Princess Cruises Names Port Everglades "Port of the Year"  (Read 871 times)

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Princess Cruises Names Port Everglades "Port of the Year"
« on: September 25, 2011, 07:39:00 PM »
Princess Cruises Names Port Everglades "Port of the Year"

SANTA CLARITA, Calif. (September 16, 2011) -- As Princess Cruises prepares for its ships to return to Fort Lauderdale for its fall Caribbean season, the line has recognized Port Everglades as its "2010 Port of the Year," a global award that is based on several criteria including passenger satisfaction surveys, facilities and operational efficiencies.

Steve Nielsen, vice president of Caribbean and Atlantic shore operations for Princess Cruises, presented the award to Broward County Mayor Sue Gunzburger and Port Everglades Director Phil Allen during their regularly scheduled Broward County Commission meeting this week.

"It's very important to us that our passengers start and end their cruise with a good experience as they travel through local port facilities," said Nielsen. "Port Everglades has been recognized as our highest ranked turnaround port for 2010 in terms of numbers, passenger ratings and efficiency. Last year we had 151 vessel turnarounds moving nearly 900,000 passengers through the port, including 24 double-ship days and four triple-ship days." Nielsen said that to achieve such high ratings with this volume of ships and passengers demonstrates that Port Everglades is committed to helping deliver a great customer experience.

"While this award is in recognition of the Port and everything Phil and his team have done to make Port Everglades the number one cruise port in the world, it should not go unrecognized that a lot of other agencies and people also played a key role," said Nielsen. "Among these are Customs and Border Protection; the two major airports, Miami and Fort Lauderdale Hollywood; our stevedore contractor Hallmark Stevedoring; our bus transportation provider Cabana Coaches; Drake Office Overload, the agency that provides our meet and greet and check-in staff; and of course the hotels, merchants and other service providers that cater to our passengers and crew. And not to be overlooked are the contributions by the Greater Fort Lauderdale Convention and Visitors Bureau."

"This is a big honor for Port Everglades because it is based in part on guest comments and reflects on the overall efficiency of the various entities that make Port Everglades such a success including our operations team, the porters, the terminal workers, security and a host of others," said Port Everglades Director Phil Allen.

Broward County Mayor Sue Gunzburger told the audience, "As we are all aware, the cruise industry is a major contributor to the economic health of our tourism-based community. Not only do cruise lines such as Princess bring jobs and revenue to our area, but they also bring guests who visit our hotels and resorts, and support the small businesses and attractions that are the lifeblood of our economy."

This is the sixth year for the award, and previous "Port of the Year" designations include Copenhagen, Los Angeles, Whittier, Vancouver and Brooklyn. The annual award is given to one of Princess' 33 worldwide turnaround ports that earn the highest scores for the year, as rated by passengers on each cruise, and by Princess' shore operations team. Port Everglades serves as home port for Princess' Caribbean and Panama Canal sailings.

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Princess Cruises Names Port Everglades "Port of the Year"
« on: September 25, 2011, 07:39:00 PM »